Abstract

Library and Information Service is a bridge which supports effectively for lectures, postgraduates and undergraduates in exploiting efficiently the information resources in the University Library. Therefore, the improvement of the quality of the Library and Information Service is a regular activity in university libraries. Based on the assessment reports and surveys concerning to the Library and Information Services at the University Library of Social Sciences and Humanities, Vietnam National University Ho Chi Minh City, the paper presents measure to improve this activity, thereby contributing to create valuable products and services in order to meet the needs of training and scientific research for users.